Terms and Conditions of Service and Sale

This contract is entered into with:

The Company operates the "AdoptItaly" platform and services (the "Website" and/or "Platform"), through which users can adopt existing trees and/or request the planting of new trees at Italian partner farms/"farmers", receiving digital updates and – where applicable – an annual share of produce (fruits or processed products).

•

Client/User:

anyone who browses or purchases on the Website.

•

Consumer:

a natural person who purchases for purposes unrelated to business/professional activities (Italian Consumer Code, Legislative Decree 206/2005).

•

Adoption:

digital service + agronomic activities in the field related to an (existing) tree and its traceability/updates; it is not a purchase of the tree or the land.

•

Planting:

service for planting a new tree and activating the related update/adoption path.

•

Tree/Tree ID:

each tree is identified by a unique code (ID) and a descriptive profile.

•

Farmer/Partner:

an Italian farm that collaborates with the Company according to shared rules and standards.

•

Content:

texts, images, photos, videos, updates, profiles and materials on the Website.

•

Order:

a purchase proposal for the Services submitted by the Client via checkout.

•

Subscription/Renewal:

adoption with a (typically annual) renewable duration.

•

Voucher Shop:

credit spendable on the AdoptItaly shop (if included in the offer).

•

Gift:

adoption purchased for a beneficiary other than the payer.

With these Terms, the Company regulates:

1. a)the use of the Website/Platform;
2. b)the purchase of Adoption and/or Planting services;
3. c)the possible shipping of physical products included in the offer (share of fruits/processed products);
4. d)any ancillary services (digital certificates, gifting, community, maps, etc.).

The Client declares to have read and accepted these Terms before completing the Order (by ticking the relevant checkbox).

4.1."Symbolic" and non-proprietary adoption. The Adoption does not transfer to the Client any ownership rights or real enjoyment rights over the tree, the land, future fruits or the farm. The Client purchases a service (care/management/monitoring and digital content) and, if provided, a share of produce according to the limits and conditions of the offer.

4.2.Natural variability. As this concerns nature/agriculture, quantities, timing and results (growth, fruiting, yield, climatic events) may vary. The service is provided on a "best effort" basis according to good agricultural practices and supply chain standards.

4.3.CO₂ and environmental claims. Any CO₂ values associated with the trees are estimates carried out by independent agronomists according to a public methodology, with uncertainty ranges and buffers; unless explicitly stated otherwise, they are not certified "carbon credits" and do not authorize claims of "carbon neutral/climate neutral".

5.1.Account creation (email and/or social login) may be required for purchasing.

5.2.The Client guarantees that the information provided (personal data, email, shipping address, etc.) is complete and correct. In case of errors that prevent delivery, additional costs (storage, re-delivery, customs procedures) may be charged to the Client.

5.3.The account is personal. The Client must safeguard credentials and devices. Any activity performed with the account is presumed attributable to the holder, unless proven otherwise.

6.1.Each service is presented with a profile indicating at least: species/area, type (adoption/planting), duration, what is included (updates, certificate, any physical product), limitations and price/currency.

6.2.In case of conflict between the service profile and these Terms, whichever is more favourable to the Consumer shall prevail, subject to legal limits.

7.1.The Order is placed via checkout.

7.2.The contract is considered concluded when the Company sends the Client an Order confirmation (email or personal area) and/or when the payment is authorized and recorded.

7.3.The Company may refuse/cancel Orders in case of: technical unavailability of the service, suspected fraud, manifestly incorrect data, or violations of the Terms.

8.1.Prices are displayed in the selected currency (EUR and/or other currencies). The currency actually charged is the one shown at checkout.

8.2.Currency exchange:if you pay in a currency different from your account currency, your bank/payment circuit may apply rates and fees independent of the Company.

8.3.VAT and taxes:prices may include VAT where applicable. For extra-EU sales or international shipments, duties, import taxes and customs clearance fees may be required by the destination country and are borne by the recipient, unless otherwise indicated in the service profile.

9.1.Available payment methods: cards, wallets and other instruments shown at checkout (e.g. Stripe).

9.2.The Company does not store complete card data; payments are managed by third-party providers according to their respective standards.

9.3.In the event of a failed payment (e.g. "past due"), the Adoption may be suspended until the situation is resolved.

10.1.The standard duration of the Adoption is indicated in the profile (typically 12 months).

10.2.Automatic renewal (if enabled):if the Client opts for auto-renewal, the service renews for a period equal to the previous one, unless cancellation is made within the deadline indicated in the personal area (recommended: at least 48 hours before expiry to avoid charges across time zones/banking).

10.3.Cancellation:the Client may deactivate auto-renewal at any time from their account; the service remains active until the end of the paid period.

10.4.The Company may modify renewal prices and conditions with reasonable notice; if you do not accept, you can deactivate auto-renewal and let the service end at the end of the period.

11.1.Unless otherwise specified in the profile, the Adoption includes:

1. a)association of the user with a Tree ID;
2. b)periodic digital updates (photos/stories/work diary) with frequency varying by season;
3. c)digital certificate (if provided);
4. d)where provided, an annual share of produce (fruits or processed products) with shipping according to Art. 12.

11.2.Planting:the activation date may depend on the agronomic window and operational availability; the "actual planting date" may differ from the Order date.

11.3.Community and social features:some functions (map, stories, gamification, etc.) may be offered and modified over time.

12.1.If the offer includes a share of produce, shipping takes place in seasonal windows (harvest/processing/logistics).

12.2.Addresses and restrictions:some destinations may be excluded (e.g. countries with customs/food restrictions). Such limitations are communicated in the service profile and/or at checkout.

12.3.Extra-EU customs:for shipments outside the EU, the recipient may have to pay duties/taxes and provide information requested by the carrier. If the package is rejected or not cleared through customs due to causes attributable to the recipient, the Company may:

1. a)charge return/storage costs;
2. b)consider the delivery "unsuccessful" with no obligation for free re-shipment.

12.4.Force majeure/logistics risks:strikes, blockades, weather events, seasonal peaks may cause delays.

13.1.If, due to agricultural/logistical reasons or farmer unavailability, it is not possible to deliver the expected product, the Company may (depending on the offer):

1. a)substitute with an equivalent product;
2. b)issue a Voucher Shop credit for the amount indicated in the profile (e.g. €5);
3. c)double or supplement the product quota in the following season, if provided by the offer.

13.2.In any case, the digital updates of the service remain valid, unless objectively impossible.

14.1.If the adopted tree is lost or compromised (severe diseases, fire, exceptional frost, extreme weather events, mandatory uprooting), the Company – where possible – offers:

1. a)replacement with another equivalent tree (same species/area or similar);
2. b)credit/extension of the service;
3. c)pro-rata refund only if the service becomes definitively impossible and non-replaceable.

14.2.The replacement does not constitute a breach of contract, but a reasonable remedy given the nature of the service.

15.1.In the case of a gift, the payer (giver) may indicate a beneficiary and include a dedication/certificate.

15.2.If the beneficiary does not have an account, digital rights remain with the payer until the beneficiary completes registration and accepts the assignment.

15.3.Gift duration and expiry:at the time of purchase, the payer (giver) chooses the duration of the gift adoption (e.g. 1, 2 or 3 years). Before the paid period expires, the system notifies the giver well in advance, offering the opportunity to renew the adoption. If the giver does not renew, the adoption expires at the end of the paid period and the tree may be adopted by other people.

15.4.If the beneficiary does not redeem/register within 3 months, the Company may allow the payer to: change beneficiary, assign to themselves, or request another solution provided in the profile.

16.1.If you are a Consumer, you have the right to withdraw within 14 days from the conclusion of the contract, without having to provide reasons, subject to legal exceptions.

16.2.Services started immediately:the Adoption/Planting normally involves the start of activities (digital activation, tree allocation, scheduling of work). If you request immediate execution during the 14 days, you accept that:

• •if you withdraw, the Company may retain an amount proportional to what has already been performed (within legal limits);
• •if the service has been fully performed within the 14 days with your express consent, the right of withdrawal may not apply (within the limits provided by the Consumer Code for digital services/content).

16.3.Shipped goods:if together with the service you receive goods (share of produce) and these have already been shipped/delivered, the rules on withdrawal for goods may apply (including exceptions for perishable or sealed food products opened, if applicable).

16.4.How to exercise withdrawal:send a communication to **** (email/PEC) indicating: name, order, service, intention to withdraw.

16.5.Refund:the Company refunds via the same payment method, unless otherwise agreed, within the legal deadlines from receipt of the valid request.

17.1.For the Consumer, where applicable to digital goods/services, Italian and European rules on conformity and remedies (restoration, price reduction, termination) apply within the limits compatible with the nature of the agricultural service and the digital part of the platform.

17.2.Natural variations (seasonality, yield, weather events) do not constitute a lack of conformity if correctly communicated and physiological.

18.1.If the Website indicates "estimated CO₂" associated with a tree/project:

• •it is an estimate carried out by independent agronomists according to a public methodology, with ranges and buffers;
• •it does not equate to a certified credit (Verra/Gold Standard etc.), unless explicitly indicated;
• •it does not authorize claims such as "carbon neutral/climate neutral" or generic unsubstantiated environmental claims.

18.2.The Company may publish a "Transparency" page with methodology, limitations and disclaimers; the Client agrees to comply with such rules if using the content for communication purposes.

19.1.The Client agrees to:

• •not use the Website for illegal purposes;
• •not attempt unauthorized access;
• •not systematically copy/exploit content, profiles or databases;
• •not publish offensive content or content that violates the rights of others (if community features are present).

19.2.In case of serious violations, the Company may suspend or close the account, preserving the Consumer's rights on purchases already made (within legal limits).

20.1.Trademarks, logos, layout, texts, photos, certificates, profiles and databases are owned by the Company or its licensors.

20.2.Unauthorized reproduction is prohibited, except for personal and non-commercial use.

21.1.The Company is liable within legal limits for wilful misconduct or gross negligence and for mandatory obligations towards the Consumer.

21.2.The Company is not liable for:

• •natural/exceptional events and force majeure (calamities, fires, extreme drought, pandemics, authority measures, logistics strikes);
• •indirect damages (lost profits, loss of opportunity) not due to attributable breach;
• •customs decisions of the destination country.

21.3.In any case, where permitted, any compensation is limited to the value paid by the Client for the service subject to the dispute in the relevant period.

22.1.Farmers are operational partners of the Company. The Client acknowledges that the agricultural organization and supply chain follow shared standards and rules (audits, traceability, use of environmental data, prohibition of double-selling CO₂ benefits).

22.2.The service purchase contract is concluded with the Company, which remains the Client's point of contact for support, complaints and refunds, unless otherwise indicated.

For info/complaints: email **** – phone **** – address ****.

The Company responds within reasonable timeframes and handles any disputes in good faith.

The processing of personal data takes place in accordance with GDPR and the privacy/cookie policy published on the Website.

25.1.The Company may update these Terms for technical, legal or service evolution reasons.

25.2.For ongoing services (subscriptions), any substantial changes will be communicated with notice; if you do not accept, you can cancel the renewal and terminate at the end of the period.

26.1.The contract is governed by Italian law.

26.2.If you are a Consumer resident in Italy/EU, disputes are subject to the jurisdiction of your place of residence/domicile, as provided by the Consumer Code.

26.3.It is possible to use alternative dispute resolution (ADR) tools and, for EU consumers, the ODR platform of the European Commission:

27.1.If any clause is void/ineffective, the remaining clauses shall remain valid.

27.2.Failure to enforce a clause does not constitute a waiver of rights.

27.3.These Terms, together with the Order confirmation and service profiles, constitute the entire agreement between the Client and the Company.